SKYELANDER ROHLOFF

Changing your order

As long as construction of the frame hasn’t begun, or bespoke components or frame parts haven’t been ordered we will do what we can to accommodate the changes as we want you to have the ideal bike for you. If it’s too late to make the changes the reasonable additional charges will apply to make the changes, either for labour, frame parts or bike components. 

 

Cancelling your order

Once you have placed an order you have made a commitment to purchase the bike. We then order the bike components (e.g. frame tubes, lugs, brakes etc) on your behalf to build the bike to your requirements. If a customer cancels the purchase once the order has been paid for we will keep the monies to cover the costs incurred. No frame or parts will be supplied to the customer in the event of cancellation, we only provide complete bikes to customers.

 

Returns Policy

Due to the fact that 1) there is no standard Stanforth bike as every bike is likely to be different with so many options, and 2) because all of our frames are made to order, we do not offer refunds for unwanted bikes or frames. 

All of our bikes are made to order to your specific requirements so unfortunately they are non – refundable.

 

Faulty/damaged bikes

If your bike is faulty/damaged please email simon@stanforthbikes.co.uk with the following information:

• Your full name, date of purchase and the address the bike was delivered to
• The frame number (as written on the warranty) and confirmation of which bike/frame is coming back to us

We will then discuss with you the best way of fixing the problem, ideally through replacement parts being fitted by a bike technician local to you. Please do not send back to us without discussing it with us first.

We are unable to give a refund in these circumstances but we will make sure the problem is fixed.

Delivery time from order

 

As a result of a recent increase in the number of orders, the time from ordering to your bike being ready is 18 weeks.

 

The process - once your order is confirmed and payment is received, we will then order the relevant tubes and lugs for the frame as well as the components for the bikes. From this point to the bike being ready to be despatched is circa 22 weeks. Once built and boxed we will then notify you that the bike is ready to be shipped, and send out within 3 days of this notification unless we hear from you requesting other arrangements. Delivery times from dispatch are 2 days to 7 working days (excluding weekends and public holidays) depending on your location – estimated delivery times are in both the delivery section of the website and in the FAQs. Please note that for destinations outside of the EU that your delivery may take longer than our estimates due to Customs.

 

Delivery cost and method

 

The website will calculate the actual cost of delivery after you have added the items you would like to purchase to your shopping basket and selected the destination. If your destination does not appear then please contact us on info@stanforthbikes.co.uk as it might not be currently listed. In this case we will then check the costs, add them to the website and let you know.

 

Please note that for remote areas there may be an additional cost, we will let you know if this is the case before confirming your order.

 

Our shipping partners are Parcelforce and DSV. Within the UK we use Parcelforce 48 for both our bikes and frames. For EU countries we use Parcelforce to deliver our frames and DSV (via UPS) to deliver our bikes. Outside of Europe DSV are our shipping partner. 

 

Please examine the box immediately on receipt for any damage. Any damage must be communicated to the shipping company within 24 hours of receipt. You will receive a confirmation of the message from them, which you need to forward to us. We will then call you to discuss the best course of action. Please don’t send back to us without discussing first as they’re might be an alternative solution.

 

We use signed for services so your order can be tracked. Either we or our shipping partner will email you a tracking number when your order is on its way.

 

Please provide a telephone number (preferably a mobile number) when you place your order. We need this to dispatch your bike/frame as our shipping partners won’t pick it up without it, as they might need to contact you on the day of your delivery. Also, for deliveries headed to outside of the EU the telephone number is required for Customs and will help speed up the time it takes to get cleared by customs and delivered to you.

 

Orders from outside of the EU - When ordering from outside the EU you are considered as the importer and will be responsible for all duties and import costs. Please note that import taxes tend to be at a higher rate for complete bikes than just frames and forks.

 

UK deliveries

 

Within the UK our shipping partner is ParcelForce for both frames and complete bikes. We use the ParcelForce 48 service. Delivery is two days from dispatch. A signature will be required.

 

UK – complete bike delivery:

 

Parcelforce will send you an email or text to let you know when they expect your bike to arrive, including an hour delivery window. If the expected day isn’t convenient you can use their interactive option to change the delivery date. If you’re not in they will leave a card saying they will try to deliver the next working day – complete bike boxes are too big to leave at the Postoffice. Please note there won’t be an SMS or time window on the 2nd day.

 

We use ParcelForce 48 large service. As with the frames they will send you pre-delivery messages i.e.:
•    Day of despatch (email or text) advising that the parcel will be delivered the following day.
•    Day of delivery (text) advising that the parcel will be delivered that day. 
•    Time of delivery (text) advising a one-hour delivery window 

 

Complete Bikes to the EU

 

Our partner is DSV and we use their European Road Service to ship complete bikes from the UK to within the EU. Their partner in Europe is UPS who will deliver your bike to most countries in the EU, but not all.​

 

Please note that for remote areas there may be an additional cost, we will let you know if this is the case before confirming your order. ​Once your bike has been dispatched you will receive an email from UPS or ourselves with a tracking number and a link directly into the UPS website where you can track your bike, and be able to reschedule the delivery day if required. A signature will be required on delivery.
Outside of the EU

 

Outside of the EU our partner in most cases will be DSV. Their partner outside of the EU is UPS (or UPS respective partners) who will deliver your frame/bike.

 

Once despatched you will receive an automated email with tracking information from DSV, with a link to the UPS website where you can track your frame/bike, and be able to reschedule the delivery day if required by registering direct to the UPS website for this option. A signature will be required.

 

Please note that when ordering from outside the EU you are considered as the importer and will be responsible for all duties and import costs. Import duties tend to be higher for complete bikes than frame and forks. It’s worth checking these costs before ordering.

 

For destinations outside of the EU your delivery may take longer than our estimates due to Customs. The courier will be in contact with you to pay the duties and taxes before delivery.

 

Please provide a telephone number (preferably a mobile number) when you place your order. We need this to dispatch your bike/frame as our shipping partners won’t pick it up without it, as they might need to contact you on the day of your delivery. Also, for deliveries headed to outside of the EU the telephone number is required for Customs and will help speed up the time it takes to get cleared by customs and delivered to you. Orders from outside of the EU - When ordering from outside the EU you are considered as the importer and will be responsible for all duties and import costs. Please note that import taxes tend to be at a higher rate for complete bikes than just frames and forks.

 

Unfortunately, we cannot advise you what these charges may be, and Stanforth Bikes is not responsible for them. 

 

If these local import / customs charges are refused or not paid by our customer, then the item could be returned to Stanforth Bikes, or possibly destroyed if too expensive to return. 

 

Please note that if this happens, we will not be able to refund you for your order or original shipping costs.

 

If you are placing an order for delivery to Norway, please email us with your Personal Identification number (PIN) when you order. All orders without a PIN will be automatically returned to sender by our Couriers, as they will be unable to deliver it. 

 

Passing of Risk

 

Risk in the Goods shall pass to the customer upon delivery to the address. The customer is advised to insure accordingly.

 

Freight Forwarding Companies

 

Stanforth Bikes do not deliver to freight forwarding companies. If you place an order to a freight forwarding company we reserve the right to refuse your order and will be unable to offer any aftersales service including delivery support. The bike will not be covered by any warranty.

Frame & Forks: Lugged frame hand built in England. Reynolds 631 main frame, Reynolds 631 chainstays and 725 seatstays, Reynolds 631 fork blades. Stainless steel sliding dropouts. (Optional upgrade to Reynolds 853 main frame and fork blades)

Headset: Tange Seiki Technoglide J27 TG36 for ahead (1 1/8" threadless) or Stronglight A9 Alloy for quill silver (1" threaded)

Shifters: Rohloff twist shifter

Gears: Rohloff speedhub 500/14 black or silver

Chainset: Stronglight Impact R silver or Thorn Rohloff chainset black

Brakes: Shimano Deore V-brakes black or silver

Levers: Shimano Deore black or silver

Rims: Ryde Sputnik 700c 36 hole black

Hubs: front - Shimano LX silver or black, or upgrade to Schmidt SON dynamo hub. rear - Rohloff speedhub silver or black

Tyres: Schwalbe Marathon Mondial Performance 700c x 35mm

Stem: Zenith ahead silver or black or Nitto quill silver

Handlebars: Double butted silver or black riser, drops are also an option, email or call us to discuss

Saddle: Brooks B17 brown or black (or Brooks Cambium C17)

Grips: Ergon biokork GP1 Rohloff specific

Pedals: MKS Sylvan touring

Finish: Dusk blue double powder coat or any of our stock colours

Rack option: Front - Tubus Tara steel lowrider, Rear - Tubus Cargo/Logo steel.

Mudguard option: SKS Chromoplastic black or silver

Sizes: Custom sizing

Tyre clearance: 700c x 35mm with mudguards