DELIVERY INFORMATION
All of our bikes and frames are made to order. Due to a combination of a high level of demand and the lack of availability of components, the time from ordering to your bike being delivered is circa 18 weeks from placing your order (i.e. when we receive the deposit). If collecting it is a week less, so 23 weeks but currently. Once your bike is built and boxed we will then notify you that the bike is ready to be shipped. Once we've confirmed with our shipping partner for your frame/bike to be picked up from our workshop you will receive an email from them with your tracking number and an estimated delivery day.
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N.B. We are now only shipping to the UK and to the EU.
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Delivery times from dispatch are 2 days to 7 working days (excluding weekends and public holidays) depending on your location but please click on a button below to find out estimates for your location. Please note that for destinations outside of the EU that your delivery may take longer than the estimates due to Customs.
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The website will calculate the actual cost of delivery after you have added the items you would like to purchase to your shopping basket and selected the destination. If your destination does not appear then please contact us on info@stanforthbikes.co.uk as it might not be currently listed.
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Please find key delivery information for your area by clicking on the buttons below. If you cannot find the information that you need or have any further questions, please contact us on +44 (0)7850881438 or email info@stanforthbikes.co.uk.
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UK DELIVERY INFORMATION
Within the UK our shipping partners are ParcelForce and DHL. Delivery is usually next day from despatch. A signature will be required.
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UK – complete bike delivery:
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Parcelforce or DHL will send you an email or text to let you know when they expect your bike to arrive, including an hour delivery window.
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EU DELIVERY INFORMATION
We use UPS or DHL for delivery of our bikes to the EU. A signature will be required for both services.
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Please note that when ordering from inthe EU you are considered as the importer and will be responsible for all duties and import costs. It’s worth checking these costs before ordering. Unfortunately, we cannot advise you what these charges may be, and Stanforth Bikes is not responsible for them.
If these import charges are refused or not paid by our customer, then the item could be returned to Stanforth Bikes, or possibly destroyed if too expensive to return. Please note that if this happens, we will not be able to refund you for your order or original shipping costs.
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Please note that for remote areas there may be an additional cost, we will let you know if this is the case before confirming your order.
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Once your bike has been dispatched you will receive an email from UPS/DHL or ourselves with a tracking number and a link directly into the tracking page where you can track your bike, and be able to reschedule the delivery day if required. A signature will be required on delivery. Estimated delivery times from dispatch (not from order) are below:
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OUTSIDE OF THE EU DELIVERY INFORMATION
Please email to discuss, every destination is different and we strive to ship anywhere in the world