DELIVERY INFORMATION
All of our bikes and frames are made to order. The lead time from ordering to your bike being ready is 12 weeks from placing your order (i.e. when we receive the deposit). Delivery times will vary depending on destination. Please get in touch to find out the delivery cost to your address.
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Please find key delivery information for your area by clicking on the buttons below. If you cannot find the information that you need or have any further questions, please contact us on +44 (0)7850881438 or email info@stanforthbikes.co.uk.
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UK DELIVERY INFORMATION
Within the UK our shipping partners are ParcelForce and DHL. Delivery is usually next day from despatch. A signature will be required.
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UK – complete bike delivery:
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Parcelforce or DHL will send you an email or text to let you know when they expect your bike to arrive, including an hour delivery window.
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EU DELIVERY INFORMATION
We use DHL for delivery of our bikes to the EU. A signature will be required on delivery.
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Since Brexit, for EU customers purchasing a Stanforth Bike, we can take off the UK VAT from our published prices, but you will need to pay the import/customs costs.
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For ease for our customers, we manage the import/customs costs directly with DHL Customs.
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So we can now provide you with the total cost which includes the bike, the shipping and import duties. Previously it was a bit of an unknown what you would be charged by customs, but this way you will have certainty on the import cost (duties/tax), and we manage the process and pay customs on your behalf. Another benefit is that the bike won’t be held up by the customs department on route to you.
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So, if you’re in the EU and would like a quote on the cost of the bike as well as the shipping and import costs, just get in touch we can let you know info@stanforthbikes.co.uk
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Once your bike has been collected from us by DHL you will receive an email from DHL or ourselves with a tracking number and a link directly into the tracking page where you can track your shipment.
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OUTSIDE OF THE EU DELIVERY INFORMATION
Please email to discuss, every destination is different and we strive to ship anywhere in the world.
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We have changed how we ship internationally.
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All of our international shipping is with DHL.
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For ease for our customers, we now manage the import/customs costs directly with DHL Customs.
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So we can now provide you with the total cost which includes the bike, the shipping and import duties. Previously it was a bit of an unknown what you would be charged by customs, but this way you will have certainty on the import cost (duties/tax), and we manage the process and pay customs on your behalf. Another benefit is that the bike won’t be held up by the customs department on route to you.
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So, if you’re outside of the UK and would like a quote on the cost of the bike as well as the shipping and import costs, just get in touch we can let you know info@stanforthbikes.co.uk